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Turn Customers into Fans

With AKT Customer Experience and CRM solutions you can understand your customers and engage them with great personalized experiences. Give them the freedom to explore and interact – and choose you.


Global Qualtrics® Partner


Established SAP® CRM Partner


CX Projects To Date


Experience Management Customers


Global Offices

CRM and Customer Experience Management

We offer a new breed of end-to-end CRM and Customer Experience Management designed from the ground up to empower clients to own experience from start to beyond. Together with SAP CRM and Qualtrics – the #1 Experience Management platform – we bring an unbeatable combination of industry-leading expertise in experience management to deliver better, faster results so you can put people experience at the heart of your business!


CRM Software and Customer Experience Solutions from SAP and CX Solutions from Qualtrics

AKT helps you acquire and retain customers and grow revenue by providing hyper-personalized omnichannel engagement and delivering on your brand promise, with SAP CRM and Customer Experience solutions and Qualtrics CX software.

How We Do It

Customer Experience Strategy, Advisory and Transformation

AKT can help you strategize and plan for the processes, change management tactics, technology, and skills you will need to transform with SAP CRM or Qualtrics software.

Technology Deployment Programs

Our 250+ remarkable consultants – also XM certified – bring expert program management, knowledge transfer and change management, ensuring end-to-end program success.

Professional Support Services

AKT offers one of the broadest AMS, MS and Support offerings for SAP CRM and Qualtrics. Modular options to fit your needs whether for specific one-time events, dedicated resources for ongoing projects and capabilities building, or a comprehensive program.


Digital is reimagining the customer experience.

It is remaking how people live, buy and connect. It is a powerful force shaping human behavior.

What worked before to attract, engage and retain customers is obsolete.

This is where AKT comes in.

  • We are a CXPA leader with in-house CX experts.
  • We help our customers redefine and transform the way people experience their brands, adapting to the new expectations in the digital experience economy.
  • We drive transformations through implementing Qualtrics and SAP’s market-best in cloud, analytics and mobile technology, to inspire and create engaged constituents.
  • With local presence across the region and a global structure, we can respond faster and more thoroughly than our competitors.
  • Our learning from the hundreds of global projects we have had the privilege of working on, inform our approach to experience and transformation.
  • We combine our mature and flexible methodology, best practices, and change management capabilities, to ensure customers realize value throughout their digital experience journey.
  • It’s both business and personal for us. We are obsessed with quality and strive for excellence in everything we do.


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