SAP Qualtrics with AKT
11k+ of the world’s best brands and organizations have turned to SAP Qualtrics
SAP Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
AKT combines our world-class professional services and the industry-leading experience management with Qualtrics to design and react to customer and employee interactions to meet or exceed their expectations and, thus, increase satisfaction, loyalty and advocacy – putting people at the heart of your business!
Together, AKT and Qualtrics provide end-to-end strategic and tactical services to help organizations launch an experience management program that:
- Optimizes the use of operation and experience data
- Drives personalized interactions and engagement
- Increases market share and loyalty
- Decreases churn and employee attrition
What We Do
Customer experience (CX) is the total perception someone has of your organization. It’s the cumulation of all the various experiences customers have with your company, and can help, improve customer retention and loyalty, increase customer share of wallet, 0ptimize customer acquisition, reduce cost to serve, and increase brand awareness and equity.
You can improve the customer experience by using customer experience management tools to monitor how customers feel, identify areas where you can improve, and acting on customer experience feedback to put those improvements into place. With a good customer experience strategy in place, you can hear the voice of customers at every interaction that matters and invest in new ways of working to deliver breakthrough customer experiences that deliver back to your bottom line.
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SAP Qualtrics Customer XM offers you:
- Customer Experience Management
- Digital CX
- Closed-Loop Follow Up
- Customer Survey Software
- Voice of the Customer Software
- NPS Software
- Customer Analytics
- Customer Retention
- Customer Feedback Software
Employee experience drives employees to join, contribute to and ultimately become brand ambassadors for their organizations. Employee experience has evolved from just satisfaction and engagement to a more holistic view of the experiences and interactions employees have at various stages of the employee lifecycle—whether that’s manager interactions, onboarding, promotion feedback, overall engagement or feelings about culture, diversity and more. An effective employee experience program creates happier, more-engaged and better-developed employees while also driving business outcomes like reduced attrition, higher revenue and increased customer satisfaction.
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SAP Qualtrics Employee XM offers you:
- Employee Experience Management
- Employee Pulse Surveys
- 360 Performance Reviews
- Training & Course Feedback Surveys
- eNPS Software
- Employee Engagement Software
- Exit Interview Surveys
- Onboarding & New Hire Surveys
- People Analytics Software
- Employee Benefits Optimizer