Experience Management (XM) powered by Qualtrics XM Platform™
Whether you are just starting out or you have experience management in place, AKT can provide the services, guidance, and best practices with Qualtrics – the best XM platform on the market. With Qualtrics + AKT, you can design and react to customer and employee interactions to exceed their expectations and increase satisfaction, loyalty and advocacy.
Qualtrics-certified full-service XM partner to help you strategize, understand, mobilize and accelerate so you create exceptional experiences at every interaction
Customer Experience and Employee Experience have emerged as an essential business strategy. What’s more, executives are onboard – they see CX and EX as the most effective method for creating a competitive advantage and building a high performing workforce. And yet, for too many companies the impact is limited and CX and/or EX success is too slow.
That’s why AKT and Qualtrics have teamed up. Together we bring an unbeatable combination – world-class professional services and the industry-leading experience management platform to design and react to customer and employee interactions to meet or exceed their expectations and, thus, increase satisfaction, loyalty and advocacy – putting people at the heart of your business!
Our team of experts provides technology implementation, end-to-end managed services, and expert strategic consulting – all to deliver better results for our clients, including:
- Tailored advisory solutions to build a high-performing experience management practice
- Implementation for programs of all sizes, from fast starts to highly customized deployments
- Flexible professional services model for end-to-end program management and optimization
In-house CX and EX Experts
Help clients achieve superior CX – improved customer loyalty, market share and revenues – and excellence in EX – highly engaged workforce – and where the intersection of both provides competitive advantage
One-stop-shop
From initial strategy and business case development to Qualtrics implementation and SAP SuccessFactors integrations, including training and continuous capabilities building
250+
Consultants across the full spectrum of HR, HXM, XM professional services
Our XM Services
Strategy and Design
Tailored strategy and advisory to build a world-class experience management practice
Qualtrics Implementation
Implementation and integrations services for all programs, from fast starts to highly customized deployments
Managed Services
Flexible professional services model for end-to-end program management and optimization