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Bridge the Adoption Gap

AKT offers one of the broadest AMS offerings, centered around two premises: Sustain and Optimize.
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Application Management Services

50+

Active AMS Clients Globally

5

Client Lifecycle Managers

2.5K+

Support Tickets Per Year

95%

Contract Retention YoY

For most companies, complex application landscapes, with a mix of legacy systems, digital and SaaS, consume too large a share of resources and restrict a company’s ability to drive digital growth. Add to it, the inevitable diminishing returns felt by end users if the application remains stagnant.

 

With more than a decade providing application management services and support, our customer-focused, innovation-led approach to application services helps you make best use of innovations to enable you to meet business needs and better user experience and consumption, now and in the future.

  • Two strategic focus areas: Sustain and Optimize to bridge the adoption gap and reverse diminishing returns.
  • With local presence across the region and a global structure that operates a right-shoring model, we can respond faster and more thoroughly than our competitors.
  • We combine our mature and flexible methodology, best practices, and change management capabilities, to ensure customers realize value throughout their digital experience journey.
  • Modular AMS fits your needs whether for specific one-time events.
  • Dedicated and certified Customer Lifecycle Managers to be your trusted advisor and support you for ongoing projects.
  • Comprehensive AMS solutions and programs and annual planning.
  • Operational consulting to uncover opportunities for optimization in your SAP system.
  • It’s both business and personal for us. We are obsessed with quality and strive for excellence in everything we do.
AKT AMS Offering

AKT has one of the broadest AMS offerings to sustain and/or optimize your SAP SuccessFactors HXM solution. One-offs, modular and package AMS services are available.

Named Customer Success Manager

A dedicated and certified SuccessFactors AMS consultant to help you navigate and support you throughout your BAU period

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Your dedicated Customer Success Manager can help you keep everything running smoothly so you can realize the true value of the Cloud

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Staff Augmentation

Creative, collaborative consultants deployed to you to help you solve your business and capacity challenges

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AKT assists in resourcing and leveraging our top talent when and where you need them.

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HRIS Advisory & Enablement

Bespoke HRIS coaching service to help you achieve maximum ROI and ensure that your HRIS embrace the change with confidence

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Fill the knowledge or skills gaps in your in-house team with our flexible options from our SAP SuccessFactors certified experts.

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Value Realization Support

Helping you increase efficiency and confidently make decisions to get the most out of your platform

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With AKT's quarterly analysis presenting your value realization progress and recommendations, you can achieve value attainment.

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Ad-hoc Technical Support

Remote technical support for change request handling & technical projects, utilizing AKT’s ticketing portal and robust SLA

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Get the help you need, when you need it, with AKT's Ad-hoc Technical Support services, available Sunday to Friday across time zones.

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Release Management

Benefit from our 5-step Release Management Approach: knowledge sharing, recommendations, implementation, testing, & risk mitigation

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We make sure releases are properly communicated and passed to you with proper documentation, including release testing and support.

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Adoption Management

Gain real insights on adoption and consumption of your SAP SuccessFactors system to be able to respond quickly.

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AKT offers monthly or quarterly customized Adoption dashboard based on pulse surveys utilizing SAP Qualtrics and system data.

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Annual Planning

Achieve the "art of the possible" through AKT's discovery, road-mapping and planning workshops

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We will help you drive strategic value from your platform and bridge the adoption gap by maximizing consumption.

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Risk Audits

Proactive software checks to give you peace of mind that your configuration and integrations won't expose you to any risks

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Get peace of mind that your SAP SuccessFactors system and integrations are working seamlessly and risk free.

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Health Checks

Improve success, reach and cost-effectiveness of your SAP SuccessFactors solution

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AKT offers a customized Report Card based on user surveys and our unique Digital Maturity Model mapping.

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Coaching

Bespoke HRIS coaching service to help you maximize the ROI of your SAP SuccessFactors solution

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AKT offers flexible coaching for your HRIS team members when and where needed.

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Chat with an Expert

‘Black belt’ experts for one-off advice regarding your SAP SuccessFactors solution when you need them

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AKT offers the right SAP SuccessFactors expert per your question or needs, rather than shuffled to the next available consultant.

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AKT Managed Services for EX

Help to identify new ways to grow your XM program, deliver ROI, and get the most from the Qualtrics Experience Management Platform™

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Let us help you weave Experience Management into the fabric of your organization, upskill your people, and advance your XM program.

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Digital Adoption Assistant

We partnered with Shortways Digital Assistant Platform to provide step-by-step and digital guidance for SAP SuccessFactors HXM Suite

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Let us help you deploy Shortways to make it easier to adopt your HRIS system.

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