The step-by-step guides the user to complete a task in the application. Your operating methods are digitized thanks to guides and interactive tutorials. So, goodbye big user manuals that nobody reads! The user learns to navigate the application and discover new processes independently.
This functionality allows employees to be informed directly in SuccessFactors of the latest news – a virtual training just-in-time of new products. The information appears as soon as the application is opened. So, the plus is that your user communication is easier and more efficient.
Streamline user support with our assistance request feature
Users can enter a support request directly from their application. They can even insert a screenshot, for a better qualification of requests. And, the contextualized request (screen, profile, language) is sent by email to your support team or to your ITSM ticketing tool.