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How to optimize and accelerate the ROI of CX

After years of investing in customer experience (CX) programs, time is running out for businesses to turn them into meaningful systems of action. Read on from our partner Qualtrics to find out how you can get real value from your CX, which sets you apart from the competition.

Adjusting your Employee Experience (EX) program in times of crisis

In times of organizational crisis and change, the company looks to their HR leaders for guidance and reassurance. This is especially the case, now, given the disruptions associated with COVID-19 and the related economic crisis.So how can HR and employee experience (EX) leaders help their organizations appropriately manage employees’ experiences during these trying times?

The Experience Leaders making a difference during COVID-19

AKT’s partner Qualtrics highlights some of the leading examples of brands adapting to the situation by providing experiences that make a difference to their customers and employees at this time.

AKT Launches Experience Management

AKT is pleased to announce the establishment of an Experience Management (XM) global practice based on our new partnership with SAP Qualtrics, covering both Customer Experience (CX) and Employee Experience (EX) domains.

Digital X Imperative

Consider your day. Each moment quickly becomes a memory, some more meaningful than others. These experiences—our interactions with one another, with brands, products, and services— impact our days in countless ways. For today’s constantly connected consumer, an engaged and meaningful experience is not only coveted, it is expected.