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SAP Qualtrics for Customer Experience

Optimize every moment along the customer journey

AKT has a global team of certified CX consultants who have worked with dozens of customers across multiple industries, to help them achieve superior customer experience.

SAP Qualtrics for Customer Experience

Qualtrics Customer Experience is the world’s most agile platform, making it easy for companies to monitor and improve every key moment along the customer journey. Customers can uncover areas of opportunity, automate actions, and drive critical organisational outcomes.

With AKT, we help you achieve these outcomes:

  • Optimizing customer acquisition
  • Improving customer retention and loyalty
  • Reducing cost to serve
  • Increasing customer share of wallet
  • Build brand awareness and equity


Voice of the Customer

Capture the voice of the customer with the Voice of the Customer (VOC) software, using multiple channels, at every touch point of the customer journey.

With AKT’s certified CX consultants, we can help you put your customers at the heart of your most critical decisions with real-time insights into how your customers feel at every stage in the journey. From first time buyers to repeat customers, you’ll understand what matters most to them so you can take action to maximize your profits and drive customer loyalty and satisfaction. Use powerful insights to create a world-class customer experience program.

  • Customize your products and services, add-ons and features to meet the needs and wants of your customers
  • Maximize your company’s profit and value by improving processes
    Identify and prioritize what customers want most
  • Prioritie improvements for the biggest impact
  • Get customer feedback on new concepts, ideas, decisions, questions, and solutions


AKT offers the freedom and power to dial up or dial back our CX services to you at any time during the program


  • XM Scientists
  • XM Institute
  • Tech Consultants


  • Customer Success
  • Qualtrics Support
  • Technical Account Manager
  • Experience Basecamp


  • Tech Consultants
  • Solution Architects
  • Program Architects


  • Engineering Services

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