Customer Experience (CX) powered by Qualtrics XM Platform™
Delivering Exceptional Customer Experiences: Building Loyalty and Driving Growth
In today's competitive landscape, delivering exceptional customer experiences is no longer just a nice-to-have; it's a business imperative. Satisfied and loyal customers are more likely to repeat business, become brand advocates, and drive revenue growth.
AKT, in collaboration with Qualtrics, empowers organizations to:
- Understand Customer Needs and Expectations: Gather valuable customer feedback through surveys, interviews, and other channels to gain deep insights into customer preferences and pain points.
- Build Customer Journeys That Delight: Design and deliver seamless and personalized customer experiences across all touchpoints.
- Identify and Resolve Customer Issues Quickly and Effectively: Proactively identify and address customer issues before they escalate, ensuring a positive and seamless resolution experience.
- Build Stronger Customer Relationships: Foster long-term customer relationships through personalized communication, loyalty programs, and proactive engagement.
Our CX Expertise Includes:
- Customer Satisfaction Surveys: Design and deploy customer satisfaction surveys to measure key metrics such as Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS).
- Voice of the Customer (VOC) Programs: Implement robust VOC programs to capture and analyze customer feedback across all channels.
- Customer Journey Mapping: Map the customer journey to identify key touchpoints and opportunities for improvement.
- Customer Onboarding & Support: Optimize customer onboarding and support processes to ensure a positive and seamless experience.
- Customer Loyalty Programs: Design and implement effective loyalty programs to reward and retain loyal customers.
Strategy services include:
- Strategic planning, roadmap development
- Customer/employee journey mapping
- Customer and Employee-centric culture transformation
- Quantitative and qualitative research and insights
- Business Case creation
- Vision for a customer / employee experience
- Identifying moments that matter
- Building VOC/ VOE programs and implementing them
Our XM Services
Strategy and Design
Tailored strategy and advisory to build a world-class experience management practice
Qualtrics Implementation
Implementation and integrations services for all programs, from fast starts to highly customized deployments
Managed Services
Flexible professional services model for end-to-end program management and optimization