Change Management Experience (CMX)
Optimize complex organizational changes with tailored methodologies, technology and support. By AKT Global, powered by Qualtrics
Navigate Change, Drive Success
Your organization is managing 5-20 major changes right now. It could be a new management, mergers & acquisitions, AI rollouts, and many more. Are you confident everyone understands the vision, has the resources, and feels empowered to adapt?
The Reality
Simultaneous changes lead to quantifiable risks: cost overruns, underdelivered outcomes, team turnover, and customer attrition. These stem from resource constraints, change fatigue, and uncertainty.
Introducing Change Management Experience (CMX), by AKT Global
We provide a combination of methodology and technology, so your organisation gets better with Change Management overall, at scale. Our comprehensive solution addresses your challenges with:
A Custom-Made Advisory: A programmatic approach with proven indicators, tailored to your business performance and empowering your Transformation Office.
Qualtrics ETX Technology: : A collaborative platform integrating employee, customer, and partner experiences for holistic change management.
Comprehensive Change Experience Methodologies: Utilizing advanced analytics, including the Change Favourability Index®, EX25 Engagement + Intent to Stay, and ADKAR + NPS, to measure and optimize your change initiatives.
Focus on Key Areas: Streamlining processes, enhancing collaboration, and fostering continuous learning through upskilling and coaching.
Measurable Results: Track financial, operational, and people-centric metrics, including Change Favourability Index®, training effectiveness, and customer/partner satisfaction.
By focusing on metrics of Change Favourability Index, Training Effectiveness, Sentiment on key categories and Net Promoter Score, Change Management Experience promotes outcome in both financial and operational aspects of the organization
Change Management Experience Framework
- Empowering the Transformation Office
- Programmatic approach
- Proven Indicators and Methodologies
- Related to Business Performance
- Collaborative platform for Management across siloes
- Supporting Business Critical Transformations
- Organisation & Process
- Technology
- Organisation upskilling
- Connecting the dots with other XM Programs
- Employee Experience
- Customer Experience B2B and B2C
- Partner Experience, Resellers and Contractors
Stop reacting to change and start mastering it.
Learn more now on Change Management Experience