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Employee Experience (EX)
Employee Experience that drives performance, not just engagement

Employee Experience is a proven driver of retention, productivity, and business performance. Many organizations generate strong insight but struggle to turn it into sustained value and measurable impact. AKT helps organisations make Employee Experience work in practice, embedding insight into decisions, leadership behaviors, and operating rhythm so EX delivers real outcomes.

The EX Value Gap
Why most EX programs fall short

Organizations invest heavily in surveys and EX platforms, but struggle to:

  • Turn insight into consistent, visible action
  • Embed EX into day-to-day management and governance
  • Demonstrate financial or operational impact to leadership
  • Sustain momentum beyond initial launch

Insight exists, but value is not consistently realized.

 

How AKT Helps Close the EX-Value Gap

From listening to execution, at scale

AKT partners with organizations to make EX part of how the business runs, not a standalone initiative. We focus of 4 execution fundamentals.

  1. Decision clarity: Defining what must change, not just what’s measured
  2. Adoption: Enabling leaders and managers to act consistently
  3. Operating rhythm: Embedding EX into existing governance, processes, and cadence
  4. Sustained value: Tracking impact over time, beyond engagement scores

EX becomes powerful when it is operational, not episodic.

Eric Blum

Managing Director, XM Practice
Eric Blum is AKT’s Head of Sales & Marketing and Head of Experience Management Practice in the EMEA region. He oversees all the projects, embarking the Qualtrics XM solutions. He is a driving force for the development of the practice, from offerings design to talent development, including critical partnerships starting with Qualtrics at a global level. Eric has nearly 30 years of experience with large global customer programs, having mostly worked as an executive sponsor, providing consultative support to increase business value for customer stakeholders. He has a solid track of records with Digital Transformation programs focusing on the Employee Experience across different vertical industries. In the past, either as a Chief Customer Officer or VP of Customer Services, he had to develop his team, build the process, and innovate with technologies to increase NPS at scale and with efficiency.  
eric.blum@aktglobal.com
https://www.linkedin.com/in/eric-blum/

Provided Services

  • EX strategy, vision, and roadmap development
  • Employee journey and moments-that-matter design
  • Culture and behavior alignment

  • Employee engagement and lifecycle programs
  • Onboarding, development, recognition, and wellbeing use cases
  • Qualtrics EX implementation and enterprise integration

  • Manager enablement and action planning
  • Change, communications and, governance
  • Ongoing optimization and maturity progression

EX powered by Qualtrics

AKT partners with Qualtrics to ensure EX insight leads to action.

We use the Qualtrics XM Platform™ to listen, understand, and act, then focus relentlessly on adoption, execution, and governance so EX delivers lasting business value, not just dashboard activity.

AKT is positioned as a leading partner for advanced Qualtrics capabilities, including Conversational AI, Insight Explorer, Qualtrics Assist and Action Plan Recommendation Engines.

 

When to involve AKT

AKT helps organizations when they want to:

  • Turn EX insight into clear priorities and consistent action
  • Sustain engagement and performance beyond initial launch
  • Equip managers to confidently act on employee feedback
  • Demonstrate the business value of EX investment
  • Scale EX consistently across regions, functions, and systems

AKT helps organizations continuously improve employee experience in practice.

We integrate Qualtrics XM Platform with enterprise ecosystems including:

  • SAP SuccessFactors
  • SAP FieldGlass
  • SmartRecruiters
  • Workday
  • Oracle HR

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