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Change Management Experience (CMX)
Change that delivers real, measurable impact

Every enterprise today is always becoming, continuously evolving to deliver on its promise to its customers, employees, and the market.

Yet most transformation efforts still break down in execution. Not because leaders lack intent or technology, but because change does not land consistently across teams, systems, and behaviors.

Change Experience Management™ (CMX) is how AKT ensures transformation delivers measurable business results. It turns insight into adoption, execution into value, and strategy into sustained impact.

CMX closes the gap between intent and impact, giving leaders visibility and control over how change actually unfolds.

Eric Blum

Managing Director, XM Practice
Eric Blum is AKT’s Head of Sales & Marketing and Head of Experience Management Practice in the EMEA region. He oversees all the projects, embarking the Qualtrics XM solutions. He is a driving force for the development of the practice, from offerings design to talent development, including critical partnerships starting with Qualtrics at a global level. Eric has nearly 30 years of experience with large global customer programs, having mostly worked as an executive sponsor, providing consultative support to increase business value for customer stakeholders. He has a solid track of records with Digital Transformation programs focusing on the Employee Experience across different vertical industries. In the past, either as a Chief Customer Officer or VP of Customer Services, he had to develop his team, build the process, and innovate with technologies to increase NPS at scale and with efficiency.  
eric.blum@aktglobal.com
https://www.linkedin.com/in/eric-blum/

CMX supports the major forms of transformation modern enterprises face:

Restructures, M&A, operating model shifts, shared services.

  • Maintain alignment between strategy and day-to-day behavior
  • Detect fatigue and resistance before performance drops
  • Establish ownership and accountability scale

SAP S/4HANA, SuccessFactors, Salesforce, digital and XM platforms Accelerate adoption of complex enterprise technologies Surface execution risk before go-live or value leakage Link adoption directly to operational and financial outcomes

AI embedded into workflows, automation, and decision-making

  • Monitor both process change and human behaviour
  • Enable human-in-the-loop accountability and trust
  • Govern AI adoption safely and consistently at scale

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