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Change Management for HR Transformation

We help organizations navigate the human side of HR transformation — using our tailored ADOPT methodology to build engagement, readiness, and lasting adoption of digital and AI-driven change.

HR transformation frequently involves significant shifts in the HR operating model, a redefinition of roles within HR functions, and a move toward digital and AI-based services. While these changes are designed to enhance the experience of HR professionals, managers, and employees alike, individual reactions to change can vary widely. How people respond — emotionally and practically — can either accelerate or hinder a transformation, making the human dimension of change as important as the technical one.

At AKT, we recognize the critical role that Organizational Change Management (OCM) plays in HR transformation, particularly when change is driven by digital and AI solutions. Over the years, we have developed ADOPT — a unique OCM approach tailored specifically for HR transformation and fully integrated within our broader implementation methodology, JRNY.

Yolande Taylor

Head of SuccessFactors Practice Advisory
Yolande is an experienced Program Manager for SAP SuccessFactors implementations. Yolande has over 22 years of professional Human Resources experience within large international companies and over 16 years of her career has been spent on major software (SAP and SuccessFactors) and HR transformation programs.
yolande.taylor@aktglobal.com
https://www.linkedin.com/in/yolandetaylor/

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Key Components of Our ADOPT Methodology

A Structured, Flexible Approach: ADOPT combines leading OCM practices with proven project accelerators to minimize effort and accelerate delivery. It draws on the ADKAR model — a widely used framework for managing individual change — and offers flexible engagement options ranging from light-touch advisory to fully managed programs, always with a focus on building stakeholder commitment and designing change journeys that fit your organization’s specific context.

Full-Service Delivery Options: AKT provides a comprehensive spectrum of delivery options, including an all-inclusive managed service in which we take full responsibility for the OCM process — from strategy formulation through to execution and ongoing management — ensuring a seamless and well-supported implementation experience.

Ongoing Change Management Initiatives: Our methodology encompasses structured, continuous change management activities, including communication strategies and role-based training programs. This proactive approach helps organizations move steadily toward their desired end state while maximizing user adoption at every stage.

Comprehensive Focus Areas: ADOPT addresses all the critical elements required for successful change, including sponsorship and leadership alignment, stakeholder engagement, communication and branding, end-user support, documentation and training, readiness assessment, and performance measurement. Together, these focus areas create the conditions for sustainable adoption and measurable transformation outcomes.

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