Sanofi engaged AKT and Qualtrics to redesign employee listening across 75,000 employees globally. By replacing annual surveys with a continuous listening strategy, Sanofi created a more agile and actionable approach to employee experience.
Sanofi engaged AKT and Qualtrics to redesign employee listening across 75,000 employees globally. By replacing annual surveys with a continuous listening strategy, Sanofi created a more agile and actionable approach to employee experience.
As Sanofi accelerated transformation across the business, annual surveys and disconnected tools were no longer sufficient. Feedback was fragmented, analysis was manual, and employees had limited confidence that their input would lead to meaningful change. Sanofi needed a more agile listening strategy that could deliver timeline insight, reduce survey fatigue, and help leaders turn employee feedback into action with minimal disruption across its global workforce.
Sanofi worked with AKT and Qualtrics to redesign employee listening as a continuous, research-led experience. A global baseline study captured how employees and managers preferred to share feedback and how effectively leaders were able to act on the results, informing a new listening strategy tailored to different employee populations.
Powered by Qualtrics, Sanofi established a unified platform brining together Employee Experience, Customer Experience, and Service Experience. AKT supported the strategy, architecture, implementation and integration, helping Sanofi create a scalable operating model for adoption and value realisation.
Sanofi’s future-state vision includes AI-enabled “Agentic Listening”, using conversational AI to ask, analyse, and act on feedback more effectively. By combining strategy, technology and execution, Sanofi has built a modern listening ecosystem that enables leaders to respond faster and improve employee experience globally.