Amdocs
Streamlining External Workforce Management through SAP Integration

Driving workforce visibility, control and continuous optimisation through SAP integration

“The outstanding results included going live in 66 countries within 8 months, showcasing the success of our project. This achievement speaks volumes about the team’s dedication, setting a high standard for future endeavours.”

— Amdocs Program Owner

Challenge

Amdocs needed complete visibility and governance across its global workforce, particularly for contingent and external workers. Fragmented systems, manual and inconsistent processes, and limited real-time cost visibility increased operational effort and compliance risk, making it difficult to manage supplier spend and scale confidently across regions.

Results

66
Countries supported through a single, centralised workforce platform, providing full visibility across internal and external workers
100%
SOX compliance achieved, alongside strengthened GDPR controls and consistent global governance
88%
Operational efficiency gains: issue resolution lifecycle cut from 20 days to 2.5 days

Unlocking Total Visibility and Control Across a Global Workforce

Aventi partnered with Amdocs as a strategic workforce transformation partner, not simply a system integrator. Drawing on deep SAP and workforce expertise, Aventi designed and delivered a fully integrated SAP ecosystem that unified SAP Fieldglass, SAP SuccessFactors and SAP S/4HANA into a single, governed platform.

Beyond the technical integration, Aventi led the programme with a strong business design framework, ensuring global consistency, clear governance and adoption across regions. This approach eliminated fragmented processes, established a reliable single source of truth for workforce data, and embedded automation and real-time insight into day-to-day operations.

The result is a scalable, future-ready workforce platform that delivers measurable efficiency gains, improved compliance and cost control, and the confidence for Amdocs to manage and optimise its global workforce as the business continues to grow.

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