Platform Care + provides everything you need to comprehensively support and continuously evolve your SAP Fieldglass solution with the latest innovations. With real-time analytics and a dedicated team of application experts, we reduce your workload and optimise your workforce program.
Sustain and evolve your SAP Fieldglass environment through a structured application management and customer success framework. Our managed services model embeds operational stability, governance and continuous improvement across the full platform lifecycle.
Delivered by a dedicated team with deep knowledge of your configuration, integrations and workforce strategy, we combine proactive monitoring, structured change control and strategic advisory to enable ongoing innovation.
Premium Program Support
Provide responsive, expert-led incident resolution and service management across your SAP Fieldglass environment. We ensure rapid issue triage, root-cause analysis and resolution to minimise disruption and maintain operational continuity.
Oversee configuration governance, user administration, workflow controls and system standards to protect stability. Structured change management ensures enhancements are implemented without compromising compliance or architectural integrity.
Continuously monitor integrations to detect anomalies, data flow disruptions and performance risks. We maintain system health through proactive diagnostics and controlled remediation processes.
Maintain a centralised, digitised knowledge base accessible to internal users, suppliers and hiring managers. Standardised guides, process documentation and on-demand training materials ensure consistent system usage while reducing reliance on ad hoc support.
Provide ongoing advisory and enhancement support grounded in practical SAP Fieldglass expertise. Through structured improvement cycles aligned to workforce strategy and supported by adoption monitoring, release governance and performance analytics, we ensure your external workforce program maintains momentum.
