AMS – Application Management Service for SuccessFactors

AKT's AMS service goes beyond technical support — driving user adoption, continuous innovation, and long-term value from your SuccessFactors investment.

At AKT, we understand that the launch of a new HR system marks the beginning of a journey, not the end. In today’s rapidly evolving technological landscape, it is essential to maintain a continuous cycle of improvement — ensuring strong user adoption, consistently implementing new features, and keeping pace with the accelerating advancements in AI.

Organizations that neglect their AMS or fail to prioritize continuous innovation often find themselves with outdated systems and dissatisfied HR and business users. This is precisely why AKT has identified AMS as a strategic priority and has built a comprehensive service portfolio to address it.

We currently serve over 100 customers with our AMS services for SuccessFactors, providing reliable, ongoing support for their critical business systems and processes — including payroll and time tracking. Our AMS framework is recognized as a market leader and has been acknowledged by SAP on multiple occasions as a leading service offering.

What Sets Us Apart

Dedicated Customer Success Managers: Each customer is supported by a team that combines a strong business and adoption mindset with dedicated technical expertise — ensuring you receive both strategic guidance and hands-on assistance.

Top Market SLAs: We offer 24/7 support where required, underpinned by a distinctive commercial model and a multi-dimensional operating structure that integrates on-shore, near-shore, and off-shore teams for maximum responsiveness and efficiency.

Focus Beyond Technical Support: We go beyond traditional technical assistance. Our emphasis is on user adoption and value realization — empowering our customers to innovate continuously and ensuring their business users benefit from the best that SuccessFactors has to offer.

The results speak for themselves: a 98% year-on-year renewal rate, reflecting the trust our clients place in us and the ongoing value they derive from their SuccessFactors solutions.

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