Bridge the Adoption Gap
Application Management Services
50+
Active AMS Clients Globally
5
Client Lifecycle Managers
2.5K+
Support Tickets Per Year
95%
Contract Retention YoY
For most companies, complex application landscapes, with a mix of legacy systems, digital and SaaS, consume too large a share of resources and restrict a company’s ability to drive digital growth. Add to it, the inevitable diminishing returns felt by end users if the application remains stagnant.
With more than a decade providing application management services and support, our customer-focused, innovation-led approach to application services helps you make best use of innovations to enable you to meet business needs and better user experience and consumption, now and in the future.
- Two strategic focus areas: Sustain and Optimize to bridge the adoption gap and reverse diminishing returns.
- With local presence across the region and a global structure that operates a right-shoring model, we can respond faster and more thoroughly than our competitors.
- We combine our mature and flexible methodology, best practices, and change management capabilities, to ensure customers realize value throughout their digital experience journey.
- Modular AMS fits your needs whether for specific one-time events.
- Dedicated and certified Customer Lifecycle Managers to be your trusted advisor and support you for ongoing projects.
- Comprehensive AMS solutions and programs and annual planning.
- Operational consulting to uncover opportunities for optimization in your SAP system.
- It’s both business and personal for us. We are obsessed with quality and strive for excellence in everything we do.
AKT AMS Offering
AKT has one of the broadest AMS offerings to sustain and/or optimize your SAP SuccessFactors HXM solution. One-offs, modular and package AMS services are available.
Named Customer Success Manager
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Your dedicated Customer Success Manager can help you keep everything running smoothly so you can realize the true value of the Cloud
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Staff Augmentation
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AKT assists in resourcing and leveraging our top talent when and where you need them.
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HRIS Advisory & Enablement
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Fill the knowledge or skills gaps in your in-house team with our flexible options from our SAP SuccessFactors certified experts.
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Value Realization Support
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With AKT's quarterly analysis presenting your value realization progress and recommendations, you can achieve value attainment.
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Ad-hoc Technical Support
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Get the help you need, when you need it, with AKT's Ad-hoc Technical Support services, available Sunday to Friday across time zones.
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Release Management
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We make sure releases are properly communicated and passed to you with proper documentation, including release testing and support.
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Adoption Management
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AKT offers monthly or quarterly customized Adoption dashboard based on pulse surveys utilizing SAP Qualtrics and system data.
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Annual Planning
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We will help you drive strategic value from your platform and bridge the adoption gap by maximizing consumption.
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Risk Audits
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Get peace of mind that your SAP SuccessFactors system and integrations are working seamlessly and risk free.
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Health Checks
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AKT offers a customized Report Card based on user surveys and our unique Digital Maturity Model mapping.
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Coaching
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AKT offers flexible coaching for your HRIS team members when and where needed.
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Chat with an Expert
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AKT offers the right SAP SuccessFactors expert per your question or needs, rather than shuffled to the next available consultant.
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AKT Managed Services for EX
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Let us help you weave Experience Management into the fabric of your organization, upskill your people, and advance your XM program.
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Digital Adoption Assistant
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Let us help you deploy Shortways to make it easier to adopt your HRIS system.
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