ire a dedicated systems administrator with the correct skills set.
Simple as that.
After implementing several SuccesFactors Employee Central projects, we can safely say that adding a systems administrator to the team definitely makes a difference.
A dedicated systems administrator is essential for handling data migration and maintenance tasks in the project. Different from other SuccessFactors solutions, Employee Central implementation process involves setting up complicated data structures and migrating legacy HR data. There are multiple stages where a systems administrator will play a key role: data migration, data collection, setting up permissions, data testing and data maintenance, to name a few.
It is erroneous to rely on an HR representative or manager to take these tasks on during the implementation process, as they will have a separate defined tasks to accomplish. A systems administrator integrates technical expertise with HR domain knowledge, as well as holds an internal position in the organization, which will allow for close interface with stakeholders who own information and can make decisions. These three characteristics are important to ensure that the individual gets it right and can make it happen.
So how do you choose the ideal person to oversee your SuccessFactors Employee Central implementation process?
Here are some recommendations in filling this position.
- Must have a technical background – This may be obvious, but we cannot stress enough the reason why an HR representative or manager may not be your best fit.
- Must be a problem solver – With each implementation, a variety of problems will arise, and someone that cannot perform under stress and ambiguity will be counterproductive. The systems administrator has to be able to think constructively and work on resolving the issues at hand.
- Must understand the wider implications for the organization when certain decisions are taken – During the implementation process certain decisions normally have a noticeable effect department-wide and company-wide. The systems administrator must therefore have this insight to understand the ripple effects and limit the errors that can potentially be disastrous in the long run.
- Must be able to exert some level of influence on necessary stakeholders – The systems administrator should also be ideally able to function as a lead worker with the ability to leverage his/her influence on colleagues and management alike, in order to move the implementation process along.
- Must possess high communications and interpersonal skills – The candidate needs to have the ability to interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people. In addition, the systems administrator must regularly providing advice and recommending actions involving rather complex issues. Furthermore, he/she will need to resolve problems within established practices.
Implementing any cloud-based solution can be challenging but with the right systems administrator as part of your team half of your problems are resolved. So do take the time to source the right individual at the beginning of the process.
Want more details?
In What to Expect When Implementing SuccessFactors Employee Central, AKT highlights a few issues that rarely get the attention of those organizations going through the process of implementing SuccessFactors Employee Central.
Download free AKT’s guide:
Guide to Implementing Employee Central