During an implementation, enterprises typically spend millions or a significant part of their corporate budget, on an enterprise system yet forget that an investment must be made in their people to achieve ultimate success.
According to AKT’s implementation team training, end user training is probably one of the most important elements to successfully rolling out SuccessFactors in an organization. Yet, due to budget limitations, it is often one of the first casualties. A scalable end-user training strategy will make your SuccessFactors deployment both cost effective and a happier experience for everyone involved.
So how can you ensure that your organization is not left scrambling for funding and resources at the tail end of the project?
- Incorporate budget for training as part of the overall budget – Consensus in the industry is that a good training program should account for 10 per cent to 13 per cent of the total spend, yet most companies underestimate this cost and the resources training requires. We highly recommend that this practice be revisited and sufficient budget allocation is made towards end-user training.
- Adopt a lean training model to ensure return on budget investment – A LinkedIn discussion attracted a huge response where it was cited that “Employees forget 80 per cent of what they were training on within 30 days.” Clearly training has benefits, but there is also a huge cost. If employees are forgetting 80 per cent of what they learn then it is time to revisit the training delivery methods. At AKT, we have developed e-learning solutions that are tailored to organizations’ needs saving project time and cost as the training can be self-paced by employees and used as an on-demand reference tool.
- Use “just-in-time” delivery model to get the best return on your training budget – Experts suggest that employees learn:
70% from experience (doing the job)
20% from social learning (including coaching from colleagues / boss)
10% from formal planned courses and reading
With an increasingly computer literate workforce having an e-learning solution has many added benefits. For instance, it is comparatively easy to deliver support content that is contextually relevant to the task at hand. In addition, as the user is connected to the network, collaboration with peers, subject matter experts and support staff is comparatively easy.
You can get many of the benefits of individualized training without the high cost. AKT has the advantage of being able to scale up or down depending on the number of users you need to train, and users are able to proceed at their own pace, rather than having to keep up with or being held back by the rest of the class.
Want more details?
In What to Expect When Implementing SuccessFactors End-User Training, AKT highlights a few issues that rarely get the attention of those organizations going through the process of implementing SuccessFactors training.
Download free AKT’s guide:
Guide to Implementing End-User Training